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Frequently Asked Questions

Select one of the below questions to find out it's answer. If you cannot find the answer to your question, please CONTACT US.

General Questions

We use the highest quality digital materials mostly made in the US and in Germany, however, certain materials are coming from overseas. At the bottom of each product page you can find the related material(s) link where you can read all the technical details. We work with more than 120 different materials, the most frequently ones can be browsed here.

Beside we offer regular/stock sticker sizes, we can make your stickers in any required size, the size limits are defined by our custom products, in most cases the short side can be up to 52". Larger than 52" stickers on short side will be printed in panels.

Sure, we are kindly help to make your unique custom cut stickers. Please send us the required shape and our graphic design team will create the artwork with the special cut-lines.

We can leave the smaller stickers on sheets; bigger stickers are usually cut individually. Currently we do not leave stickers on roll.

Digital printing technology cannot match all Pantone© colors, so we cannot guarantee that, but the printers we work with are pretty good on colors. 

There is no generic answer for this question, however, if you send us all the details of your projects, we will try our best to find the most perfect material for your items. 

The very best material for all kinda reminder stickers is definitely the white ultra-low tack vinyl, because it is easy to apply, stays on and easy to remove leaving no residue, moreover the material itself blocks the UV, so the handwriting will stay readable much longer than on clear materials.

 

Ordering Questions

Less than 15 minutes adjustments are Free of Charge, but for more complex editing, problem fixing or graphics design services we charge C$55 per hour. If your design projects require of use of stock graphics, we can handle that job as well, however, we either need to charge for the licensed resources, or you need to provide them to our graphic design team. 

Definitely, you can send us your own artwork design, but to get the highest possible sticker quality it is advised to either send the artwork in vector format like AI, PDF or EPS, or if you have only a raster file, please be sure you are sending the artwork at least 300 DPI or in the higher resolution you have.

Sure, please scan or take a photo of your current item and email it to us. You can also send us a piece of the sticker you have by mail.

Yes, we offer quantity discount based on the different sticker products on the shopping cart. Also we send out promo codes for customers who signed up for the newsletter.

We accept PayPal®, MasterCard®, VISA® payments, beside Cash, Cheque and Interac® E-transfer payments. We can also send out Square® or PayPal® invoices.

When you signed off the artwork proof, your stickers are going to production really quick; after the production is started we do not accept cancellations.

Shipping - Return and Refund Questions

It's easy, we offer C$15 / US$12.60 Flat Rate Shipping to the US and Canada

We ship out most of the sticker, magnet and sign products in 1-3 business days after the proof is approved/signed off, if turnaround time is different from this, it is marked on the product's page

Stickers are mostly shipped by UPS/Purolator/CanadaPost/ICS within Canada and by UPS to the US. All shipments go with tracking and with insurance.

We ship all our products all over the US and Canada by default. We can ship the items anywhere, but for this please send us a shipping quote request

We accept returns on stock items only with a 10% restocking fee. Custom products cannot be returned.

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